Your trust means everything to us, and that starts with how we protect your privacy. Safeguarding your personal and health information isn’t just a box we tick—it’s built into everything we do.
This Privacy Policy gives you a clear picture of how we collect, use, and protect your data. My Canadian Pharmacy follows Australian privacy laws, including the Privacy Act 1988, to make sure your information is handled responsibly, securely, and with total transparency.
We believe privacy shouldn’t be complicated. That’s why we’ve kept this policy simple and easy to follow—so you always know what’s happening with your data and why.
What We Collect and Why
To give you the safest, most reliable experience with our online pharmacy, we collect a few key details—always with your consent and in line with the law. This helps us tailor our care to your needs and keep everything running smoothly.
Here’s the kind of information we may collect:
- Name and contact information (like your email, phone number, and address) so we can communicate with you and deliver your order
- Date of birth, to confirm eligibility for specific medications or services
- Health-related details, including prescriptions and relevant medical information, to manage your treatment safely and responsibly
- Purchase history and preferences, which help us personalize your experience and recommend useful services
- Job application materials, such as your resume and cover letter, if you’re applying to join our team
We may also collect non-personal or publicly available data, like browsing patterns on our site, to help us improve our services. If this data ever connects back to your personal info, we’ll handle it with the same level of care and security.
Sharing your details is always your choice. But without certain information, we might not be able to provide some services—like processing prescriptions or arranging delivery.
Why We Collect Your Information
Your information helps us do what we do best—provide you with safe, personalized, and dependable care. We collect and use your personal details to support your health needs and make your experience as smooth as possible.
Here’s how your information helps us serve you:
- Filling and managing prescriptions accurately
- Coordinating delivery straight to your door
- Supporting you through patient care programs
- Assisting with insurance claims and reimbursements
- Meeting legal and regulatory responsibilities
- Improving how we operate and serve you
- Personalizing your experience to make things easier
If we ever need to use your information for something outside of these reasons, we’ll always tell you first—clearly and upfront.
How and When We Share Your Information
We treat your personal information with care, and we only share it when it’s necessary—always with your consent or as required by law. Sharing helps us provide the services you expect while meeting legal and operational responsibilities.
Here’s when your information might be shared:
- With trusted third-party partners who help us run the essentials—processing payments, delivering medications, or managing our website securely
- With law enforcement or regulatory bodies if we’re legally obligated to assist with investigations or prevent fraud
- With legal, financial, or insurance professionals when it’s relevant to business operations, restructuring, audits, or compliance
- With your clear consent, for example, when you agree to specific uses of your data or take actions that imply consent (like placing an order or using our services)
We don’t sell or trade your personal details—ever. Any sharing is done strictly to support the purpose for which your information was collected, and only with your express or implied permission. Your trust is important to us, and we do everything we can to protect it.
Where Your Information Lives
Your personal data is stored on secure servers, some of which may be operated by trusted third-party partners. While our core operations are based in Australia, parts of our digital infrastructure—such as cloud storage or support services—may involve data being processed in other countries.
When your information crosses borders, it might fall under different privacy laws. Still, we put strong protections in place to keep your data safe, no matter where it’s handled. All storage and processing meet the standards set by Australian privacy laws, including the Privacy Act 1988.
In rare cases, legal authorities in those regions—like courts or government agencies—may request access. We only disclose information when we’re legally required to do so, and we take every step possible to protect your privacy throughout the process.
Your Consent, Your Choice
You’re in control of your personal information. We respect your right to decide how it’s collected, used, and shared—and we’ll never use your data without your permission, unless we’re legally required to do so.
Consent can be express (like a signed form or verbal agreement) or implied—for instance, when you place an order, use our services, or receive treatment that naturally involves sharing relevant health details. In most healthcare settings, implied consent is common, especially when managing prescriptions or medication support.
If we ever plan to use your information for something outside the usual scope, we’ll always be upfront about it—and if needed, we’ll ask for your clear, explicit permission.
Want to change your mind? You can withdraw your consent at any time. Just let us know. Keep in mind this might affect how we provide certain services, like fulfilling prescriptions or arranging deliveries. If that’s the case, we’ll walk you through any changes, so you can make a fully informed decision.
Protecting Children’s Privacy
Our website and services are designed for adults and are not intended for anyone under the age of 16. We don’t knowingly collect personal information from children.
If you’re under 16, please avoid submitting any personal details through our site. If we become aware that a child has shared personal information with us, we’ll take immediate steps to delete it from our records.
Parents or guardians with questions or concerns are welcome to contact us—we’re here to help and will respond promptly to ensure your child’s privacy is protected.
How We Keep Your Information Safe
Your privacy is important to us, and so is protecting it. We use a combination of secure technology, internal policies, and physical safeguards to keep your personal information safe from loss, misuse, or unauthorized access. Everyone on our team is trained to treat your data with care and confidentiality.
Still, it’s important to acknowledge that no system is entirely immune to risk. Information sent over the internet—like emails or form submissions—can sometimes be intercepted by third parties. While we take every reasonable step to secure your data, we can’t promise complete protection for anything outside our control.
Taking Charge of Your Information
Your personal data belongs to you—and we believe you should have full control over how it’s handled. If something needs to be updated, reviewed, or removed, you’ve got the right to speak up, and we’ll be ready to assist.
Here’s what you’re entitled to:
- See what we know – You can ask for a copy of the personal information we hold about you.
- Fix what’s wrong – Spot an outdated email or phone number? Let us know and we’ll update it.
- Set boundaries – You can request that we limit how your data is used or shared.
- Say no to certain uses – Not comfortable with a specific way we’re using your info? You can object.
- Make a move – Want your data sent to another provider? We’ll help with a secure transfer.
- Clear it out – If you want your personal information deleted, we’ll take care of it unless we’re legally required to keep it.
We’re committed to responding promptly and respectfully. If you’d like to make a request or just have questions, don’t hesitate to get in touch. Your choices guide how we work with your information—and we’re always here to listen.
Cookies and IP Addresses
To make your experience on our website smoother and more personal, we use cookies—small files stored on your device that help us remember your preferences, streamline logins, and understand how you interact with our pages. This allows us to fine-tune things like navigation and overall site performance to better suit your needs.
Cookies are a helpful tool, but they’re entirely up to you. You can manage or disable them at any time through your browser settings. Just keep in mind that turning them off might impact certain features, like staying logged in or seeing content tailored to you.
Links to Other Websites
From time to time, you might come across links on our site that lead to other websites. While we include these for your convenience, we don’t have control over how those sites operate or how they handle your information.
Once you leave our website, their rules apply—not ours. That’s why we always suggest reviewing the privacy policy of any external site you visit, especially before sharing personal details.
Our Privacy Policy covers only My Canadian Pharmacy and the data we collect directly from you. We do our best to link to reputable sources, but we can’t take responsibility for the security or privacy practices of other websites.
Cross-Border Transfers of Your Information
Even though our pharmacy operates out of Australia, some of the behind-the-scenes services we use—like cloud storage or technical support—may be based in other countries. That means your personal information might occasionally be processed or stored overseas, in places where privacy laws aren’t exactly the same as Australia’s.
That said, your data doesn’t leave our care. Before any information is transferred internationally, we put strong legal protections in place—like binding agreements and privacy safeguards—to make sure your details stay just as secure as they would be here at home. Wherever your data goes, we treat it with the same respect and responsibility you’d expect from us in Australia.
Keeping You in the Loop
As our services grow and evolve, this Privacy Policy may be updated to reflect new features or changes in how we manage your information. When that happens, we’ll update the “Effective Date” at the top of the page so you’ll always know when something’s changed.
We recommend checking back now and then to stay up to date. If we ever make changes that have a meaningful impact on your privacy rights, we’ll make sure to give you a heads-up—because your trust and transparency matter to us.
Contact Us
Have a question about your privacy or how we handle your information? Just want to make sure your details are in good hands? We’re here for that.
Whether it’s something big or just a quick check-in, don’t hesitate to reach out. You can get in touch with our privacy team any time:
📧 Email: [email protected]
📞 Phone: +61 7 3223 6947
✉️ Mail: 91 Queen Street, Brisbane City, QLD 4000, Australia
You can also reach out anytime through our convenient contact form—it’s quick, easy, and goes straight to our team. We’re real people on the other end, and we’ll do our best to get back to you quickly. Your privacy is important to us, and we’re always here if you’d like to talk.